Faqs

How can I track my order?
A, Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery in real time.

What payment methods do you accept?
A, We accept credit/debit cards, Apple Pay, Google Pay, and PayPal — all secured with encryption for safe transactions.

Can I cancel or change my order?
A, Orders can be canceled or modified within 12 hours of placement. After that, we begin processing your order and changes may not be possible.

What is your return/refund policy?
A, We offer a 14-day return policy on most items. If a product arrives damaged or not as described, contact us to request a replacement or refund.

How can I contact customer support?
A, You can reach us at [your support email] or via the contact form on our website. We respond within 24 hours.

Are the products genuine and high quality?
A, Yes, we only source authentic, high-quality products.

Can I return a product if I simply change my mind?
A, Returns are accepted for defective or wrong items only.

Do you offer express delivery?
A, Yes, we provide faster delivery options at checkout for select products.

Do you offer cash on delivery (COD)?
A, Currently, we accept only online payments.

Can I cancel an order after it has been shipped?
A, No, orders cannot be canceled once shipped.

What if I enter the wrong shipping address?
A, Contact support immediately. If the order hasn’t shipped, we can update it.